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Why is it so challenging to find good, reliable homecare?

  • Writer: Trixie Parker
    Trixie Parker
  • Dec 20, 2022
  • 2 min read

If you're considering home care for a loved one, chances are you're expecting the company you hire to be dependable and reliable. Nobody's interested in paying for a service they can't count on, right? However, many families who made the life changing choice to hire a home care company later regret their decision due to constant call offs, no shows, and all-around scheduling problems. Unfortunately, the contemporary home care business model results in reliability issues most companies have little to no control over, and offer even fewer solutions to families. This results in only 80%-90% of shifts actually getting covered. The following are some of the main factors that lead to poor reliability.


Staff Shortage



Not having enough staff is by far the largest issue plaguing home care companies today. This happens because most home care companies don't have enough work to keep a surplus of staff busy. This causes high turnover rates, and creates an endless cycle of needing to hire new caregivers. Hiring takes time and resources, which is in short supply for most home care companies.


Limited Office Support



Most home care companies have very small management teams, and push their schedulers to single handedly manage 70 or more Clients at a time. Although this might work, it usually doesn't leave enough time to handle the barrage of staffing issues that occur in a given day. This often results in balls getting dropped and upset Clients.


Poor Utilization Of Technology



In today's modern age, optimizing technology to your advantage is key to running a successful service based business. However, many home care companies just don't know how to implement these often confusing systems, or have the manpower to maintain them properly. Many find themselves stuck using antiquated systems that do a poor job preventing reliability problems.

Workload Balancing Issues



The well-known “chicken before the egg” analogy finds itself deeply ingrained into every single home care agency. Accepting too many Clients and not having enough staff is all too common, and results in staff being stretched too thin. Overworking caregivers to the point of exhausting and causing reliability and quality issues.



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